Refund policy

Return & Refund Policy

At Kitchenera, we strive to ensure customer satisfaction with every purchase.

Returns:
We accept returns only in case of damaged, defective, or incorrect products. Customers must raise a return request within 3 days of delivery.

To initiate a return, please contact us at ecom.devkitchenera@gmail.com with your order details and clear images of the product.

Refunds:
Once your return request is approved and the product is received/verified, the refund will be processed within 5–7 business days. The refund will be credited to the original payment method.

Non-Returnable Items:
Products that have been used, damaged by the customer, or returned without original packaging will not be accepted.

Cancellation:
Orders can be cancelled within 12 hours of placing the order. Once shipped, cancellation is not possible.

Important Notes:
• Delivery may take 5–7 business days.
• Cash on Delivery (COD) orders are not eligible for refunds unless the product is damaged or incorrect.

For any queries, feel free to contact us at ecom.devkitchenera@gmail.com